Holistic view with eye for the details…
“That product (an app) is fine, but I doesn’t work during the nightshift.” During a case study, a nurse surprised me with this answer.
A nurse from another department had even stated that the app is more timesaving when used at night.
A third nurse claimed that because of the flashlight, it’s better to start the implementation of the app during the nightshift.
The product doesn’t change overnight, so what’s different?
(September 26, 2016)
A product only functions with a user, in a process, in its context. It is part of a larger interrelated dynamic system, where contexts change, users adapts, often by changing their processes.
Whether the system is defined as patient care, a hospital room, health care, the energy transition, or anything else, it is open to influences in- and outside its boundaries. Therefore, an open mind is needed as changes ripple across the borders while time continues.
With this website I want to share my views and experiences. I have funny, interesting, puzzling anecdotes from my research in the hospital and my work in higher education which I use to explain my ideas.

Danielle Vossebeld works as lecturer and researcher in higher education in Utrecht, topics including health technology, product development, co-design, ergonomics, complex systems, and related subjects.
The focus on complexity and systems thinking surfaced during five years of research in an academic hospital. The tight interconnectedness of influences in a dynamic environment showed the hospital as a complex system.
Danielle tells the stories of observation to show the characteristics of systems in a clear and accessible way.
The devil is in the detail…

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Something about the waters…
